FAQ
About Hollisette
What is Hollisette?
Hollisette is a women’s fashion label offering elegant dresses for every moment, from everyday wear to weddings, evenings and special occasions. We focus on flattering cuts, beautiful fabrics and timeless style.
How do I contact Hollisette?
Send us a message through our contact page. We reply within 24 hours, Monday to Friday.
What payment methods do you accept?
We accept all major credit and debit cards, Apple Pay, Google Pay and Shop Pay. All payments are processed through a secure, encrypted checkout.
Sizing & fit
How do I find my size?
Each product page has a size guide and a quick fit quiz. If you’re between sizes, we recommend sizing up for a more relaxed fit.
Do your dresses run true to size?
Most of our dresses fit true to size. When a style runs small or large, we mention it on the product page under “Size & Fit”.
What fabrics do you use?
Each dress is made from fabric chosen for its drape, comfort and feel.
Orders & shipping
How long does shipping take?
Orders are processed within 1–3 business days and shipped free of charge. Delivery usually takes 8-10 business days, depending on your location.
Where do you ship to?
We currently ship to the United States. Shipping is always free, with no minimum order.
Can I change or cancel my order?
Contact us as soon as possible at info@hollisette.com. As long as your order hasn’t shipped yet, we’re happy to change or cancel it.
My order hasn’t arrived yet. What now?
First check the tracking link in your shipping confirmation email. If your order is delayed or the tracking hasn’t updated for a few days, send us your order number and we’ll look into it right away.
Returns & guarantee
What is your money-back guarantee?
If your dress isn’t right for you, you can return it within 30 days of delivery. Once we’ve received and checked it, we’ll refund the original payment method within 3 business days.
How do I return or exchange an item?
Contact us at info@hollisette.com with your order number and we’ll guide you through the steps. Items must be unworn, unwashed and have the original tags attached.
Who pays for return shipping?
Return shipping is at the customer’s expense.
What if my dress arrives damaged or incorrect?
We’re sorry! Send us your order number and a photo within 7 days of delivery, and we’ll make it right with a replacement or full refund.